Overview

Organizations change. They update or renew their systems, they adopt new technologies, they change architectures, infrastructures, moving to the cloud, or simply adopt new digital processes. Whichever your Digital Transformation vision, Intracom Telecom guarantees a risk-free and reliable transition to the new state, with minimal effort and cost.

Leveraging the extensive know-how in delivering complex projects, its proven ability to execute, and the wide of range of own and selected partner tools, Intracom Telecom delivers end-to-end solutions in several industries covering several business functions.

Intracom Telecom follows Forum Open Digital Framework (ODF), helping customers transit from legacy systems to modular, AI-orchestrated, cloud-native/digital architectures. Interoperability, improved operational and cost efficiencies as well as accelerated time-to-market are achieved, boosting customers mutate to success-driven organizations.

Highlights

Intracom Telecom is a global Systems and Solutions Provider, capable of meeting the ever-changing needs of different organizations, in multiple industries. A rich set of monetization, customer care, fulfillment, assurance, and network transformation offerings is provided. A wide range of innovative, custom-made solutions, using own- and third-party tools for AI, analytics, decision-making, automation, cloud orchestration and Information Communications Technology (ICT) integration is also available.

Intracom Telecom competencies, at a glance:

• Deep understanding of the industry and market needs.
• Adherence to the latest standards and state-of-the-art technologies, allowing for revolutionized applications and services.
• Long experience in the deployment of large-scale projects, complex systems integration (IT and network), consultancy, and project management.
• Customized solutions development fulfilling unique customer requirements, over own or 3rd party platforms.
• Continuously trained and certified workforce.
• Highly specialized and agile, self-organizing teams, addressing customer objectives over time.
• Pool of certified project managers for on-time & on-budget delivery.
• Industry-proven platforms and tools, encouraging collaboration, transparency, and effectiveness.
• Flexibility for both onsite and offsite engagement models.
• Quality management processes and systems, complying with the latest regulatory requirements, improving project efficiency on a continuous basis.
• Dedicated support teams, offering round-the-clock Operational/Technical Support and Services.
• Best-in-class partnerships, ensuring state-of-the art solutions and success-driven results.

Intracom Telecom has been awarded for its active participation in TM Forum projects, always aiming at driving change through collaboration.

Applications

Intracom Telecom solution delivery capabilities span across a wide area of industries and applications and include:

• Information and Communication Technology (ICT) Integration
• BSS/OSS Integration
• Digitalization and Automation
• Cloud Management

Information and Communication Technology (ICT) Integration

In a complex business environment, where operational streamlining, end-to-end process management and seamless communication are required - it is imperative to select the appropriate framework, letting organizations smoothly and cost-effectively mutate into a success-driven state.

Intracom Telecom offers a wide range of ICT & engineering capabilities, covering enterprise-wide operations, with systems and applications for:

• IT Infrastructure Administration (on-premises, multi-cloud IaaS/PaaS)
• Communications & Media (Networking and Signaling)
• Cloud and Virtualization
• System and Network Monitoring
• AI, Data Analytics and Reporting (BI, ETL, batch/stream data enrichment and processing, data portals)
• Automation and Process Management

Using a set of own- and third-party methods and tools, Intracom Telecom can rapidly address ICT integration needs of established organizations, or green-fields, turning business needs into efficient systems and operations while reducing integration effort and optimizing project investments.

BSS/OSS Integration

Intracom Telecom offers lead-to-cash solutions that fully cover the requirements of modern service providers in the industries of telecommunications, energy, and utilities, as well as any other market that needs to monetize the services provided, e.g., media, smart cities.

Using NGINius-Charging™ as the core monetization engine, as well as a list of well-known and trusted partners with expertise in the BSS/OSS, all business relationships can be effectively addressed, offering advanced monetization capabilities, at the model of your choice (on-premises, public/private cloud, perpetual licensing, SaaS).

Selected functionality-rich modules including, invoicing, order management and CPQ can be provided, covering the full set of Assurance, Fulfilment and Billing/Accounting operations, as these are defined in the TM Forum eTOM Business Process Framework.

Intracom Telecom unique integration and delivery capabilities include:

• Proven record in telecom sector through turn-key projects in multiple industries,
• Extensive experience in integrating and supporting real-time charging, billing, provisioning, and CRM solutions,
• Deep knowledge of network protocols and interfaces with
• more than 30 pre-built integrations with OBSS nodes and systems (e.g., CRM, ESB)
• Solid background in system migration,
• High Security standards and data privacy guaranteed by following the regulatory recommendations adopting multi-factor authentication, access tracking, need-to-know access, identity as well as advanced encryption methods and security audit and testing.

With the combination of state-of-the-art solutions and the delivery capabilities above, service providers can modernize their monetization infrastructure or adopt a new one, from Strategy to Readiness and Operations, in a fast and reliable manner, ensuring:

• Strategy and Capability Management
  • Customer and Catalog Planning & Specification
  • Partner and Agreement Planning
• Business Value Development
  • AI driven Campaign Management
  • Customer Experience Management
  • Inventory Management
  • Catalog Lifecycle Management
  • Partner Offering Development & Retirement
• Operations Support and Readiness
  • Advanced Customer Management
  • Comprehensive Catalog Management
  • Resources Management, including Vouchers' auto-recharge.
• Fulfillment
  • Product Configuration Management (CPQ)
  • Workflow-based Order Management
  • Service Configuration & Activation
  • Partner Management
• Assurance
  • Interactive Self-Care
  • Customer QoS/SLA Management
  • Workflow based Problem (Incident/Case) Management
  • Resource Anomaly Management
  • Service/Resource Performance Management
• Billing/Accounting
  • Receivables Management
  • Bill/Invoice Inquiry Management
  • Balance/Usage/Rating (policy-driven, convergent and centralized, real-time rating, billing, and invoicing, and credit control capable of monetizing any service, across any industry)
  • Service/Resource Guiding and Mediation
  • Partner Revenue Sharing, Billing & Invoicing

Digitalization and Automation

Intracom Telecom offers digitalization services and solutions through custom development and a set of AI, Analytics, Business Process and Workflow Management tools, offering:

• Unique experiences in the design and development of complex, real-time software solutions.
• In-house expertise in the design, implementation, and operation of high-performing and high-data volume systems.
• In-house software libraries and powerful business process automation platforms.
• Experience in employing and integrating open or commercial process & data management solutions.
• Full professional service portfolio for technical consulting and outsourcing for customized software development, as well as end-to-end solution delivery.
• Multiple data sources consolidation, seamlessly integrated with enterprise back-end systems.

Cloud Management

Intracom Telecom's profound expertise in cloud-native software development, drives the creation of innovative, purpose-built applications for cloud environments, as well as the refactoring of legacy monolithic applications, transforming them into agile, cloud-native solutions.

Offered services include:

• Microservices environment setup: seamless configuration of the microservices environment, covering operating systems, Kubernetes clusters, DevOps tools, and cutting-edge security solutions.
• Hands-on familiarization with microservices: insightful Proof of Concepts (PoCs), gaining a tangible understanding of their transformative power.
• End-to-end support: feasibility assessment, detailed design, and software development, tailored to build new cloud-native applications or reinvent existing ones through strategic refactoring.

Markets

Intracom Telecom solutions and services are applicable to multiple sectors, including Telecommunications, Utility Companies and Energy Aggregators, Financial Institutions, Governmental Institutions, Smart Cities, and many more.

Telecommunications

Intracom Telecom helps CSPs realize their transformation vision with a set of tools, applications, and delivery capabilities which span across multiple business domains (customer engagement, charging, billing, provisioning and network monitoring) as well as technology areas including 'ICT Integration', AI and analytics, business process automation and cloud orchestration.

In-depth analysis of customer operations and intent, along with exceptional services covering customer's initiative from conceptualization to decommissioning, CSPs are enabled for implementing their north star strategy.

Utilities

Intracom Telecom offers the tools and services required for Utility Companies, Energy Providers and Distribution Network Operators, to charge, bill and efficiently serve their customers.

Using data intelligence (AI and analytics), customer experience is elevated while energy-saving campaigns and demand-shift initiatives are built, meeting global directives and frameworks for sustainability.

Financial Institutions

Intracom Telecom helps banks and other financial services institutions optimize their processes with a set of AI-driven, front-end as well as back-office automation tools.

Services and solutions, address the needs of diverse operational and business environments, supporting strategic pivots such as efficiency and cost reduction.

Governmental Institutions and Smart Cities

Intracom Telecom orchestrates a wide set of AI and Data Analytics and Business Process Automation (BPA) applications, enabling organizations to automate their processes, advance their customer facing operations, while increasing efficiencies and cost-effectiveness. Being turned to data-driven institutions, they can make better decisions, increase innovation, and enhance process throughput.