Customer Identification & Authentication

Remote Identification services adapt to any security and risk level of each organization. Solution offers the following features and security levels:

• Accurate Images matching: algorithm automatically detects when graphic features in the document’s security measures are missing or type document does not match as expected
• Front-Back Verification: algorithm automatically rejects identification processes if the front and back are not from the same document.
• Data extraction (OCR), Machine Readable Zone (MRZ) Integrity Verification, Age & Expiration Check: algorithm automatically rejects documents that have been expired or if the person is underage
• Hologram Detection: detects optically variable security measures like holograms present in the ID Document
• Environment Quality Control: algorithm detects external variables (like light conditions, camera and network quality) when process is going on
• Liveness Detection: verifies that the person is alive during the ID process
• Face Biometric scoring: performs an automatic biometric scoring between customer’s face & ID card photograph
• Random Code Control (Captcha): Customizable security measure that requires the user to introduce a random code

Video Identification: Automatic, real time identification process is possible, thanks to video technology and the most advanced artificial intelligence and machine learning algorithm. Video identification is a verification method by video in real time, which constitutes a key element for the compliance of eIDAS regulation and Anti-Money Laundering (AML) regulation. The process includes:

• Text and voice guidance to the user provided in multiple languages
• Automatic control of environment elements (network, camera quality conditions, illumination) which enables an optional record of the identification video and evidences
• Images comparison with original documents through pattern machine technology to verify the document authenticity
• Data extraction (OCR) of document MRZ, that captures and extracts information in real time, improving security and user experience
• Verification that front and back of document (where applicable) are from the same document
• Biometric registry of person and comparison in real time with identity document image
• Registration authority application for human review by an agent who communicates with the user to onboard

The technology used is Universal: works on any device with a camera and internet connection. Detects and verifies any document in 153 countries.

Know Your Customer (KYC) & Anti-Money Laundering (AML)

A fully-fledged AML solution. Suite has a modular approach covering the following key-areas:

• Transaction Analysis: Detects, analyzes, and reports suspicious transaction activity that may be present utilizing powerful rules engine and customer profiling techniques. Solutions offers:
  • Auto-detection of suspicious activity (based on profile variances & rules configuration)
  • Individual Customer & Country Profiling
  • Rules Management tools
  • Case Management, investigation & review
  • Automated SAR Reporting capabilities
  • Query & graphical Analytics Tools
  • Dashboards

• Know Your Customer (KYC): Enhanced due diligence for KYC & Customer Identification Program (CIP). Solution offers:
  • Customer Automatic Profile Risk Rating
  • Ongoing Risk Review
  • Customer Onboarding and acceptance
  • Risk ranking based on default or customer defined risk models and pre-defined data elements
  • Risk scoring
  • Automated update of core back end systems’ customer risk ranking
• Customer Filtering: Detection of ‘sanctioned parties’ and terrorists on a global basis to meet related regulation mandates. Solution offers:
  • Customer Names Filtering against specially designated nationals (SDN) Lists
  • CIF filtering
  • Real time interfaces for Names Filtering
  • Customers – Transfers – Wire Transfers filtering against sanctioned party list
  • Automated List Updates (batch or real time) – content and/or format changes
  • Integration of Compliance Databank subscriptions (i.e. FATF, FRAUD, PEP)
  • Real-Time OFAC Filtering capability from 3rd party applications
• Reporting: A tool designed to comply with the requests for information from regulatory and legal entities. Module tracks not only the requests but also their responses. Solutions offers:
  • Comprehensive search and reporting of customers, accounts and transactions
  • Regulatory Compliance Report (CTR)
  • Suspicious Activity Report (SAR)
  • Special Suspicious Activity Report (SSAR) to Local Central Bank
  • Activity Report (AR)
  • Generation of output file to be delivered to the requestor
  • Historical archive & locked storage of searches & reports, for audit purposes
• Training Reporter: Enables organizations to effectively manage AML staff training & educational activities, as per most AML regulations mandate.

Risk & Fraud Management

A fully-fledged Risk Management solution, that:

• Offers real time - 360o Threat & Fraud detection and prevention
• Delivers a complete set of detection and protection techniques for securing client access and transactions, like:
  • Phishing detection - detects when a false log-in page has been created with the intent to deceive users, while also showing which users have been compromised
  • Malware detection - checks known signatures and adds additional techniques such as automated connections detection and overlay
  • Account takeover and session stealing detection - on top of relying on device reputation, solution checks more than 200 parameters including biometric characteristics, mouse and keyboard usage behavior to distinguish legitimate users from attackers
  • Transaction monitoring - solution is able to detect fraudulent transactions by analyzing hundreds of transaction parameters while securing customer data
• Is composed by 3 engines:
  • Behavior Engine - Creates user’s behavioral profile
  • Anomaly Engine - Monitors transaction’s details (via Machine learning methods to identify anomalous sessions and transactions)
  • Threat Engine - Detects generic threads & tracks device IDs