Athens, Greece - October 02 2012 - Intracom Telecom, a global telecommunications systems vendor, announced its awarding of Genesys' "Best SEE Partner 2011" for the wider region of South East Europe, at the Genesys G-Force customer and partner conference in Barcelona, Spain, on 12-13 September 2012.
Within the framework of the awarded prize and for several years in a row, Genesys has recognized the successful long-term collaboration with Intracom Telecom and the potential for mutual growth, as the two companies are committed to delivering state-of-the-art Customer Care solutions in the South East Europe region. During the last 15 years, Intracom Telecom and Genesys have successfully implemented numerous large-scale Contact Center deployments to the largest organizations of the Telecom and Enterprise sectors throughout the addressed region, steadily & continuously expanding the list of satisfied customers with their success stories.
"Intracom Telecom continues to be successful in supporting and complementing the Genesys contact center solutions portfolio that addresses real business needs. We are pleased to name Intracom Telecom our 2011 Partner of the Year for the South East Europe region, and wish them to further expand this impressive track record," stated Mr. Apostolos Kemos, Sales Director at Genesys.
"Intracom Telecom's team is very proud to have received this recognition once again. Throughout these years, we've been aiming to provide our customers with added value in advanced Customer Care solutions design, delivery, support and tangible return on investment. This long partnership with Genesys is a result of our proven commitment to this concept that enables our customers to quickly deploy comprehensive customer care solutions, improving their end users' experience," said Mr. Anastasios Dimopoulos, Head of Intracom Telecom's Telco Software Business Division.
Intracom Telecom is a global telecommunication systems vendor operating for 35 years in the market. The company innovates in the wireless access and transmission field, offers a competitive telco software solutions portfolio and combines its offerings with a complete range of professional services. Intracom Telecom has over 2,000 employees in 16 countries and invests significantly in developing cutting-edge products and solutions while exploiting its advanced in-house R&D center. Over 100 customers in more than 50 countries choose Intracom Telecom for its state-of-the-art offerings. The company's clientele consists of fixed & mobile telecom operators, public authorities and large enterprises. Intracom Telecom's major shareholders are Intracom Holdings and Sitronics.