Athens, June 19, 2008 - INTRACOM TELECOM, a part of SITRONICS Telecom Solutions business division, today announced receiving the award of "Best EMEA Partner of the Year 2007" for the wider region of the Middle East & Balkans at the GENESYS EMEA Partner Forum 2008, held recently in Berlin, Germany.
Mr. Alexandros Manos, Managing Director of INTRACOM TELECOM, stated: "This award reflects the successful long-term collaboration between INTRACOM TELECOM & GENESYS, which has resulted in the growth of both companies in the region. Contact Center Solutions are a key part of our Customer Care product portfolio."
The successful strategic partnership between GENESYS and INTRACOM TELECOM has led to more than 40 large-scale Contact Center installations in the Telecom, Banking, & Finance sectors. During the past 10 years of cooperation, the most advanced Contact Centers have been deployed employing state-of-the-art technologies such as: SIP, Advanced Voice Portals (using VXML), Multimedia Interactions, Consolidated Reporting, etc.
INTRACOM TELECOM, aiming to best serve its customers, complements the GENESYS Contact Center portfolio with a comprehensive set of Professional Services including Consultancy, Design, Implementation, Integration, Testing, Training, Project Management and Operational Services.
INTRACOM TELECOM has extensive international experience in implementing complex projects in Customer Care. Vodafone Hellas, WIND, ΟΤΕ, HOL, National Bank of Greece, Piraeus Bank (PDS), Geniki Bank (Societe Generale), AMC (Albania), Vodafone (Albania), BuySell (Cyprus), as well as a number of other companies have selected INTRACOM TELECOM as their preferred partner based on its expertise in successfully integrating Contact Center Solutions with the complementary systems of the Customer Care environment.
GENESYS Telecommunications Laboratories Inc., an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfil customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation.
INTRACOM TELECOM is a leading developer and producer of telecommunication systems as well as provider of integrated solutions and professional services to fixed and mobile operators in the EEMEA region. Over 100 customers in more than 50 countries choose INTRACOM TELECOM for its state-of-the-art products and solutions. INTRACOM TELECOM has 2,700 employees, operates subsidiaries in 14 countries and is amongst the largest European companies leading in R&D investments. Since June 2006, INTRACOM TELECOM has been controlled by JSC SITRONICS (Russia) with 51%. JSC SITRONICS is the technology subsidiary of JSFC SISTEMA, the largest consumer services company in Central and Eastern Europe. INTRACOM HOLDINGS Group (Greece) retains a 49% stake.