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Implementation / Support Engineers

Implementation and Support Engineer for Contact Centers

Generic Profile
Ref.-No.:
WEB/ISE
Location:
Peania
Job Role:

The candidate will install, configure, customize, integrate and support Contact Center solutions. The candidate shall work as member of teams which deploy Contact Center solutions in Telecom operators and in enterprise clients in Greece and abroad.

Candidate Profile
Required Skills
  • University degree in Engineering or Computer Science
  • Fluent in English language, oral and written
  • Good knowledge of telecommunication protocols
  • Knowledge of installation and basic administration of Windows platforms
  • Experience in Microsoft Windows networking
  • Fulfilled military obligations (for male candidates).
Desired Skills
  • Knowledge of computer-telephony-integration (CTI) technologies
  • Knowledge of commercial Contact Center solutions (e.g. Genesys, Aspect, Solidus)
  • Knowledge in the development of voice based applications
  • Use of network analysis tools (e.g. Wireshark)
  • Knowledge of basic administration of databases (MS SQL Server or Oracle)
  • Knowledge of Web Services tools and technologies
Personal characteristics
  • Team-oriented
  • Results-oriented
  • Self-motivated
Remuneration

INTRACOM TELECOM provides an excellent working environment which encourages team spirit, cooperation and continuous learning, in which the career prospects depend on each employee's performance. Remuneration is competitive and aligned with the company's credo "our competitive advantage is our human capital".

Education and continuous personal improvement constitute major priorities for the company to keep abreast with the technology evolution and maintain the high growth rate and its strategic position.

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